VHC Building Trust Simulations is a practical course delivered through AI-powered role-play simulations designed to help service teams build customer trust during Vehicle Health Check (VHC) conversations.
Learners practise the behaviours that create confidence quickly: active listening, clear and calm communication, using plain language and analogies, and presenting options transparently around cost, urgency, and next steps. The simulations also cover how to handle amber items, gain consent before work starts, and use visual evidence so recommendations feel credible — not salesy.
The course trains professionalism in the moments that matter most: first impressions, inclusive and respectful communication, using names and personalisation, staying composed under pressure, and taking ownership when something goes wrong.
By the end, advisors will communicate with more clarity and authority, reduce customer resistance, improve approval rates, and deliver a consistently trustworthy service experience.