This course equips Citygate call centre advisors with the skills to manage every stage of the customer booking journey – from the very first greeting to the final confirmation. You will learn how to make a strong first impression, capture and validate details accurately, discuss pricing with clarity, handle objections with confidence, and close calls on a positive note. Built around practical scripts and nano-tips, the course helps you go beyond the basics to deliver conversations that feel professional, supportive, and customer-focused.